Agency meeting normally started-off highlighting underperforming agency leaders. The objective is to humiliate under-achievers. Names calling and sarcasm are hurled in the public with total disrespect for the underperformers.
Blame-Up
The meeting quickly
deteriorated with the company officers dumping the blames on agency
leaders. Underperformers are branded as
traitor and scolded for betraying the company. Disrespectful & derogatory words
are repeatedly impounded into agency leaders’ head - including – low
commitment, kurang ajar, pengkhianat, penderhaka, lousy leadership & JAMBAN
(shit-house)!
New Contest
A new contest with
extremely short period is then announced to squeeze production from agency. Agency
leaders (and their agents) are strongly “encouraged” to participate in this
contest or face the wrath of the company. Short period contest are tailored to
ensure it is difficult to qualify. Without surprise, most agents failed to
qualify & ended-up paying a heavy penalty. The cost of the trip is heavily
inflated well above market rate and is deducted from agent’s monthly
commission.
Fear Management
Meeting ends with
company officers adopting the standard fear management tactic. Agency leaders are
reminded to meet the target or face severe consequences. This includes –
withdrawal of benefit, marginalization, penalty, suspension, demotion and
termination.
Every agency meeting
makes the agency leaders more anxious and fearful of the company. Axa officers
mistook derogatory words for inspiration, mistook fear for obedience and
mistook bullying for motivation. This meeting is not helping agency’s productivity.
Instead it is fear and poisoning the agency. Agency - you can stop the humiliation.
Say NO to bully!! Pack your bag and join another insurer who respects you.