AXA Little Napoleon

The smallest life insurer in Malaysia albeit massive losses (in excess of RM20 million) and low morale amongst staff and agent. Axa Affin Life Insurance Berhad is rotting at the bottom of a cesspool and dying from terminal cancer as a result of Bully & Toxic Mis-management. Hundreds of staffs/agents are thrown under the bus and thousands have bolted to join competitors that are professionally manage.

Bully Management – a psychopath appointed as chief agency officer – persistently and continuously bully, intimidate, humiliate, cheat and lie to its agency force. 4 years of dictatorship, rampant bullying & mis-management have brought axa affin on its knees with massive losses. Hundreds of staffs & agents terminated due to personal reason. Thousands bolted to join competitors.

Limited Branches – axa affin have only 10 branches nationwide. Policyholders & agents find it difficult and challenging to obtain services due to limited number of branches. Most Agency Leaders (Agency Manager) without room and forced to sit in an “open-air” space. Training room lacking facilities. Agency space poorly maintained and poorly equipped. Toilets are filthy. Broken chairs and tables. You will be ashamed to invite customers or recruit prospective agents to axa affin office. AXA branches are inadequately understaffed (usually 2 or 3 staffs only per branch). Customers and agents have to wait (standing as there the reception area has limited sofa/chair) a very long time for service.

Agency Training – axa affin does not believe in agency training & development. Trainings for agency are extremely rare and trainers lacking basic knowledge accompanied with poor attitude. Axa is more interested to push and/or squeeze production from agents versus developing agency force. Budget are diverted to push contest, challenges, campaign for agents with trips to Thailand (Bangkok, Phuket, Pattaya, Chiangmai – where chief axa acts as the official pimp of axa sex trip to Thai’s karaoke, pubs and whores).  

Dodgy Product – Chief Bully forces agents to sell dodgy life insurance product to unsuspecting customer. This product is designed with so-called high rate of return accompanied with high premium and low sum assured. This is a savings product (banking product) but disguised as life insurance product. Un-cooperative Agency that refused to sell this dodgy product are marginalized and subsequently terminated.  

A washed-out dinosaur with outdated idea on agency management resulted in axa agency rotting away at the bottom of the life insurance industry. Agency find it difficult to recruit and retain productive agents. Axa agency suffers from low productivity and low income. In addition to the daily bullying, intimidation, humiliation, names calling (traitor, penderhaka, pengkhianat, kurang ajar, keeling-kia, bodoh, stupid, lousy leadership, jamban – shit-house). Within 4 years – axa dived into the bottom of cesspool.